Refund Policy
At Yoga Enigma (https://yogaenigma.com), we strive to ensure your complete satisfaction with our digital products. Please review our refund policy below to understand your rights and options.
Table of Contents
1. Digital Products Policy
Important Notice
Due to the nature of digital goods (audiobooks, eBooks, podcasts), all sales are generally considered final once access is provided. However, we understand that technical issues may occur.
Our digital products include:
- Audiobooks and audio content
- eBooks and digital publications
- Podcast subscriptions
- Digital downloads
Important: Refunds are not available for products that have been accessed, downloaded, or used, except in cases where the product is defective or inaccessible due to our error.
2. Eligibility for Refunds
You may be eligible for a refund in the following situations:
- Technical Issues: If an audiobook or eBook fails to download or play due to a technical issue on our end
- Duplicate Purchases: If you accidentally purchased the same item twice
- Billing Errors: If you were charged incorrectly or multiple times
- Product Defects: If the digital product is corrupted, incomplete, or significantly different from its description
Time Limit
Refund requests must be submitted within 7 days of purchase. Requests made after this period may not be accepted.
Non-Refundable Situations
Refunds will NOT be granted if:
- You simply changed your mind about a purchase
- You found the content elsewhere at a lower price
- You already downloaded or accessed the content
- The issue is caused by your device or internet connection
3. Refund Process
To request a refund, please follow these steps:
How to Request a Refund
- Email us at ajaysingh1441@yogaenigma.com
- Include your order number and purchase date
- Describe the issue you're experiencing in detail
- Provide screenshots if applicable
- Specify whether you prefer a refund or replacement
Review Process
Once we receive your refund request:
- We'll acknowledge receipt within 24-48 hours
- Our team will investigate the issue
- We may request additional information or screenshots
- You'll receive a decision within 3-5 business days
4. Timeframes
Processing Times
- Request Review: 3-5 business days
- Refund Processing: 7-14 business days (if approved)
- Bank/Card Credit: 5-10 business days (varies by financial institution)
Total Time: Refunds typically complete within 14-30 days from approval.
Refund Method
Approved refunds will be issued using the original payment method:
- Credit/Debit Cards: Credited to the original card
- UPI/Net Banking: Credited to the original account
- Digital Wallets: Credited to the original wallet
5. Alternatives to Refunds
Before requesting a refund, consider these alternatives:
- Technical Support: We can help troubleshoot download or playback issues
- Product Replacement: Exchange for a different product of equal value
- Store Credit: Receive credit for future purchases
6. Updates to This Policy
We reserve the right to update this Refund Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.